Privacy Policy for OnixEnergy.com
Last Updated: December 5, 2024
Our Commitment to Your Privacy
At Onix Energy, we understand the importance of protecting your privacy and securing your information. As leaders in energy management solutions, we recognize that trust is fundamental to our relationship with clients and visitors. This Privacy Policy demonstrates our commitment to protecting your privacy and handling your information with the utmost care and respect.
Introduction
This Privacy Policy governs the manner in which Onix Energy (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (“you,” “your,” or “user”) of the OnixEnergy.com website and related services. This privacy policy applies to the website and all products and services offered by Onix Energy.
Comprehensive Information Collection
Personal Information
In the course of providing our energy management services, we may collect several types of personal information, including but not limited to:
Contact Information
- Full name and professional titles
- Business and personal email addresses
- Telephone numbers (office, mobile, fax)
- Postal and physical addresses
- Company name and business details
Account Information
- Login credentials
- Account preferences
- Service selections and configurations
- User IDs and passwords (encrypted)
Energy Usage Data
- Utility account information
- Energy consumption patterns
- Historical usage data
- Peak demand information
- Rate and tariff details
Financial Information
- Billing addresses
- Payment methods
- Transaction histories
- Banking information for authorized transactions
- Credit card information (processed securely through authorized payment processors)
Technical Data Collection
Our systems automatically gather certain information during your interaction with our website, including:
Device Information
- IP addresses and proxy servers
- Browser type and version
- Operating system details
- Device identifiers and characteristics
- Hardware specifications
Usage Information
- Pages viewed and browsing patterns
- Time spent on specific sections
- Entry and exit points
- Referral sources and links clicked
- Language preferences
- Time zones and geographic locations
Information Usage and Processing
Core Business Operations
We utilize collected information to:
Service Delivery
- Analyze energy consumption patterns
- Develop customized energy management strategies
- Generate efficiency recommendations
- Process service requests and orders
- Maintain and optimize account settings
Communication
- Provide essential service updates
- Send scheduled reports and analyses
- Respond to inquiries and support requests
- Deliver important account notifications
- Share relevant product and service information
Business Enhancement
- Improve website functionality and user experience
- Develop new products and services
- Analyze service performance metrics
- Enhance customer support systems
- Optimize operational efficiency
Legal Compliance
We process information to:
- Meet regulatory requirements
- Comply with energy industry standards
- Fulfill contractual obligations
- Respond to legal requests
- Protect our legal rights and interests
Data Protection and Security Measures
Technical Safeguards
We implement robust security measures including:
Infrastructure Security
- Enterprise-grade firewalls and intrusion detection
- Regular security audits and penetration testing
- Automated threat monitoring and response
- Secure data backup systems
- Disaster recovery protocols
Data Protection
- Advanced encryption for data in transit and at rest
- Multi-factor authentication systems
- Regular security patches and updates
- Secure file transfer protocols
- Access logging and monitoring
Organizational Controls
We maintain strict internal controls including:
Personnel Security
- Background checks for employees
- Regular security awareness training
- Confidentiality agreements
- Access control policies
- Security incident response procedures
Information Sharing and Disclosure
Authorized Sharing
We may share information with:
Service Partners
- Energy suppliers and utilities
- Payment processors
- Analytics providers
- Cloud service providers
- Professional service contractors
Legal Requirements
- Regulatory authorities
- Law enforcement agencies
- Court systems
- Government bodies
- Professional advisors
Data Transfer Safeguards
All data transfers are protected by:
- Contractual safeguards
- Encryption protocols
- Access controls
- Audit trails
- Data processing agreements
Your Privacy Rights and Choices
Access Rights
You have the right to:
- Review your personal information
- Request data corrections
- Obtain data copies
- Challenge data accuracy
- Request data deletion
Communication Preferences
You can control:
- Marketing communications
- Service notifications
- Newsletter subscriptions
- Alert settings
- Contact methods
Children’s Privacy Protection
We take special precautions regarding minors:
- No intentional collection of child data
- Immediate deletion if discovered
- Parental consent requirements
- Age verification measures
- Special handling procedures
Updates and Changes
Policy Modifications
We may update this policy:
- To reflect service changes
- For legal compliance
- To enhance protection
- To improve clarity
- To address new technologies
Notification Procedures
We will notify users of changes through:
- Website announcements
- Email notifications
- Account alerts
- Service updates
- Direct communications
Contact Information
For privacy-related matters, contact:
Onix Energy
Privacy Department
25 Philips Parkway, Suite 207
Montvale, NJ 07645
Email: privacy@onixenergy.com
Phone: +201 (986) 6497
Jurisdiction-Specific Rights
California Privacy Rights (CCPA)
California residents have specific rights including:
- Right to know about personal information collected
- Right to delete personal information
- Right to opt-out of personal information sales
- Right to non-discrimination
- Right to access personal information
European Privacy Rights (GDPR)
For EU data subjects:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Rights related to automated decision making
Effective Date and Version Control
This policy is effective as of December 5, 2024
Version: 2.0
Previous Version Date: January 1, 2024
This Privacy Policy represents our commitment to protecting your privacy while delivering exceptional energy management services.
